1. Introduction

At TopTier Cleaning Solution ("we", "our", "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website (https://toptiercleaningsolution.ca), book our services, or interact with us in any way.

We comply with applicable Canadian laws, including PIPEDA, and, where applicable, the General Data Protection Regulation (GDPR).


2. Scope and Consent

By accessing or using our website or services, you agree to the terms outlined in this policy and consent to the collection, use, and disclosure of your personal information as described.

We collect and process personal data only when we have a legal basis to do so, which may include:

  • Consent (e.g., marketing emails)

  • Contractual necessity (e.g., processing bookings)

  • Legal obligation (e.g., tax records)

  • Legitimate interest (e.g., service optimization, analytics)


3. What Information We Collect

We collect the following types of information:

A. Personal Information (Identifiable)

  • Name

  • Email address

  • Phone number

  • Service address

  • Preferred booking date/time

  • Services selected

  • Feedback or reviews

B. Usage and Technical Information (Non-identifiable)

  • IP address

  • Browser type and version

  • Pages visited and time spent

  • Referring to websites or search terms

  • Device type and operating system

This data is used in aggregate to improve website performance and user experience.


4. Why We Collect Your Information

Purpose

Legal Basis

To provide and fulfill service bookings - Contractual necessity

To respond to inquiries - Legitimate interest

To improve our website - Legitimate interest (with balancing test)

To send promotions or updates - Consent

To issue invoices and process payments - Contractual necessity, Legal obligation

To comply with applicable laws - Legal obligation



5. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

  • Trusted service providers (e.g., payment processors, cloud storage, CRM tools)

  • Legal or regulatory authorities when required

  • Contractors and cleaners for service delivery (only with necessary info)

All vendors must adhere to strict confidentiality and data protection standards.


6. Your Rights

Under PIPEDA and GDPR, you have the right to:

  • Access your data

  • Correct inaccurate data

  • Withdraw consent (for marketing)

  • Request deletion of your data (subject to legal limits)

  • Object to processing based on legitimate interests

  • File a complaint with a privacy commissioner

To exercise your rights, email us at info@toptiercleaningsolution.ca.


7. Data Retention

We retain personal data only as long as necessary for the purposes outlined or to meet legal obligations. Unused data is securely deleted on a regular schedule.


8. Security Measures

We follow industry best practices to secure your data:

  • SSL encryption on our website

  • Access controls and authentication

  • Data minimization and secure cloud storage

Despite our efforts, no system is 100% secure, and users are encouraged to exercise caution.


9. Cookies and Tracking

We use cookies to:

  • Understand user behaviour

  • Improve website speed and navigation

  • Provide a personalized user experience

You may adjust your browser settings to disable cookies. Some features may not work correctly if disabled.

We also use third-party tools such as:

  • Google Analytics (for traffic insights)

  • Embedded maps or scheduling tools (e.g., Vcita or Bookafy, if used)


10. International Data Transfers

If data is stored or accessed outside Canada (e.g., via cloud providers), we ensure adequate safeguards are in place, such as data processing agreements and secure transfer protocols.


11. Updates to This Policy

This Privacy Policy may be updated periodically. The "Last Updated" date reflects the most recent changes. Continued use of our website means you accept the updated terms.


12. Contact Us

If you have questions about this policy or how we handle your data, please contact:
📍 TopTier Cleaning Solution
📧 info@toptiercleaningsolution.ca